ORDER CANCELLATIONS
All sales are final and we do not accept refunds/cancellations except we there’s a fault from us
If In any case, a client decides to Cancel his/her when we haven’t exceeded processing time, the client is to forfeit 30% of his/her payment,
To cancel your order email us @
Or WhatsApp
DELIVERY SIGNATURE
By default all our, outgoing packages require clients to sign upon delivery or pickup due to the high crime rate around the world, we will not drop off any packages on your front porch unless specified by the customer to do so prior to purchasing.
EXCHANGE FOR A DIFFERENT WIG
Suppose you want an exchange on a product that doesn’t have a defect, in that case, you will have to arrange and pay for the shipping cost to our warehouse in Africa, as well as the shipping cost for the new wig back to you and an additional $150 will be added to your bill
Once your product is received and inspected we will notify you and issue you an exchange (if applicable)
Wigs must be returned in perfect condition,unused without any defects as we have a right to reject an exchange.
For exchange email support @ [email protected]
LOSS OR RETURNED PACKAGE AS A RESULT OF WRONG ADDRESS
Any loss or returned package as a result of the client submitting the wrong address checkout will not be returned or mailed back without the client paying additional shipping and handling costs, if you input a wrong address and your wig has not been shipped or delivered we can help you update the right address with our courier partners as long as clients agreed to cover all extra expenses incurred.
RETURNS AND EXCHANGE
All sales are final,we do not offer returns/exchange.
Complaint email:
Whatsapp: +1 (628) 272-9648
MISSING PACKAGE SENT TO THE CORRECT ADDRESS
Jo Annis braided wigs will not be responsible for uninsured missing packages sent to the correct address.
For any complaints or enquiries
Kindly email us at
Or WhatsApp us at @ +1 (628) 272-9648
EXCHANGE/RETURN ON CUSTOM ORDERS
All sales are final for custom order.we do not accept returns or exchange for custom order as custom orders are made upon clients request.
To start your custom order WhatsApp us at @ +1 (628) 272-9648